Frequently Asked Questions
Everything you need to know about shopping with Vero Moda Oslo
What are the standard shipping times and costs?
We offer standard delivery within 3-5 business days. Shipping is free on all orders over 500 NOK, while a flat rate of 49 NOK applies to smaller orders.
How do I return an item if it doesn't fit?
You can return any unworn item within 30 days of receipt. Simply use the prepaid return label included in your package or visit our Oslo flagship store for an immediate exchange or refund.
Which payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as digital payment solutions like Vipps, Klarna, and PayPal for a secure checkout experience.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
How do I find the right size for Vero Moda clothing?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our chart to ensure the perfect fit.
Are your products sustainably sourced?
Vero Moda is committed to a more sustainable fashion future. Many of our items are part of our 'Aware' collection, which utilizes organic cotton and recycled materials.